Introduction

NOTESPACE MARKETING PRIVATE LIMITED ("Company") respects your privacy and is committed to full compliance with the data privacy laws of India. This Privacy Policy governs how we collect, store, use, and protect the personal information of visitors and users of our Website.

We urge all Users to read this policy carefully before using our Services. In the event of any changes to this policy, we shall notify Users in the manner prescribed herein.

Definitions

Act

The Information Technology Act, 2000, and all its amendments.

Data

Any representation of information, knowledge, facts, or instructions prepared in a formalised manner intended for processing in a computer system or network, in any form.

Device

Any computer, mobile, or other technology used to access our Website.

Personal Identifiable Information (PII)

Information by which a User can be recognised, contacted, or identified, including:

• Full name and address
• Occupation and education
• Email address and telephone number
• Internet Service Provider details
• Government ID documents (Aadhar, PAN, Driver's Licence, Voter's ID)

Sensitive Personal Data or Information (SPDI)

Includes passwords, financial information, and sexual orientation data. Information freely available in the public domain is excluded from this definition.

Data Collected & Purpose

We collect and retain Data, PII, and SPDI for the following purposes:

• To identify Users and deliver our services effectively
• To handle orders, deliver products, process payments, and communicate offers
• To maintain records and track usage patterns for Website improvement
• To send notifications, reports, and updates regarding our products and services
• To enhance the security and safety of our services
• Any lawful purposes related to the functioning of the Website and the Company

We will notify Users of any changes to the purpose of data collection or retention.

Third Party Use

Cookies

Small text-based files placed on your Device to enhance personalisation. Cookies are not used to store personal information but to ease and smooth Website access over time. You may remove cookies at any time through your browser settings.

Web Beacons

Transparent graphic images used in combination with cookies to monitor User behaviour on the Website.

Google Analytics

A web analytics service used to analyse Website data and improve performance.

Third-Party Advertisers

We may host third-party advertisements or links. These third parties are independent of us and Users interact with such links at their own accord and risk.

Rights of Users

• Right to access Data stored by the Website during the period of use
• Right to refuse non-essential cookies and web beacons on opening the Website
• Right to request deletion of all Data and Information by emailing the Grievance Officer
• Right to raise grievances regarding use, storage, and retention of data

Financial Data

We retain only the transaction details necessary for proper Website functioning, record maintenance, and authentication of purchases. All other financial information is stored by our agreed Payment Processor. For finance-related queries, contact:

Data Security & Grievance Officer

We employ software, hardware, and technical security measures to protect your Data, including an Information Security Management System compliant with ISO/IEC 27001. While we take reasonable steps, no method of transmission or storage is entirely impenetrable.

For any complaint, clarification, or doubt, please contact our Grievance Officer:

The Grievance Officer shall attempt to resolve all issues within 28 business days.

Minors

We strongly state that no minor below the age of 16 years may access the Website without the express supervision of a guardian. The Company shall not be responsible for any actions taken by an unsupervised minor.

About Us

This Website is brought to you by NOTESPACE MARKETING PRIVATE LIMITED and its group entities (doing business as "Hypertech"). All rights, including copyright, in the content of this Website are owned or controlled by Hypertech.

This document is an electronic record under the Information Technology Act, 2000 and the IT (Intermediary Guidelines) Rules, 2011. Acceptance of these Terms constitutes a valid contract under the Indian Contract Act, 1872.

Definitions

Confidential Information

Personal information of the User including full name, email address, contact number, postal address, company name, date of birth, and any other information required to provide requested services.

User

Any person who has attained 16 years of age and is legally competent to enter into a valid contract.

Intellectual Property

Includes trademarks, copyrights, website content, logos, words, terminologies, and business concepts belonging to Hypertech.

Services

Hypertech provides electric mobility solutions including electric bicycles, electric cycles, electric mobility products, EV accessories, and reseller and dealership services.

User Account

Users may create an account and are responsible for maintaining the confidentiality of their login credentials and all activity under their account. Hypertech reserves the sole right to suspend, block, or terminate any user account.

Confidentiality

Information collected from Users is confidential and shall not be shared with any third party except affiliates, group companies, employees, business partners, legal authorities, and law enforcement agencies where required for lawful or statutory purposes.

User Conduct

Users shall not:

• Misuse other users' information or access another user's account
• Publish unlawful, obscene, defamatory, or harmful content
• Infringe privacy rights or engage in harassment
• Interfere with Website functionality or violate intellectual property rights
• Submit fraudulent information

Any such action may lead to account termination and legal proceedings.

Intellectual Property Rights

All information, graphics, text, branding, logos, layouts, designs, and materials on this Website are the exclusive intellectual property of Hypertech. These may not be copied, reproduced, distributed, broadcast, or republished without prior written permission.

Amendments

Hypertech reserves the right to amend these Terms and Conditions at any time without prior notice. Revised terms become effective immediately upon publication on the Website.

Disclaimer & Exclusion of Liability

The Website is provided on an "as is" basis. Hypertech shall not be liable for direct loss, indirect loss, consequential damages, data loss, profit loss, delays, or force majeure events including system outages and third-party issues. Hypertech reserves the right to modify information, update content, cancel orders, and issue refunds without prior notice.

Payments

Payment transactions may be processed through third-party payment gateways. Hypertech shall not be liable for issues arising from such third-party gateways.

Delivery & Passing of Risk

Delivery timelines are estimates only. Once a product is delivered, it cannot be returned or cancelled and no refund will be provided. Products are shipped at the client's/customer's risk. Hypertech shall not be liable for transit damage caused by third-party delivery service providers.

If we are unable to deliver a product, we will refund the amount through the same payment mode within 90 business days.

Jurisdiction & Legal Action

Any disputes arising from use of this Website shall first be attempted to be resolved amicably. If unresolved, the dispute may be referred to arbitration. Jurisdiction shall be limited to the courts of Bengaluru, Karnataka.

Termination

Hypertech reserves the right to terminate user access immediately in case of breach of terms, unlawful activity, harassment, fraud, misuse of services, or payment default.

Indemnity

The User shall indemnify and hold harmless Hypertech, its directors, officers, employees, agents, and affiliates from any claims, liabilities, damages, and legal expenses arising from misuse of the Website.

Grievance Officer

The Grievance Officer shall attempt resolution within 28 business days.

Cancellation Policy

Your order can be cancelled within 24 hours of placing it. If you opt for cancellation after the product status changes to "Shipped" or "Out for Delivery", the Company reserves the right to levy a cancellation fee before processing your refund.

Cancellation Fee Structure

Order Status at Time of Cancellation	Cancellation Fee
Within 24 hours of placing order (not yet dispatched)	No Fee
Order status: Shipped	10% of total order value
Order status: Out for Delivery	30% of total order value

Return Policy

Refund Policy

In case of cancellation, the applicable cancellation fee is to be borne by the customer. After deducting the cancellation fee, refunds will be issued to the original source account provided at the time of purchase.

After the refund has been initiated from our end, the refund amount is expected to reflect in the customer's source account within 7 to 15 business days, in accordance with the norms and rules issued by the Reserve Bank of India (RBI).

Delivery & Shipping Policy

You confirm that the delivery address provided is correct and complete in all aspects. In the event a non-delivery occurs due to an error on your part (wrong name, address, or unavailability of recipient), any extra cost incurred for re-delivery shall be claimed from you.

Hypertech shall not be responsible for any damages or losses incurred due to mishandling by any third-party delivery services provider in transit.

If we are unable to deliver your ordered product/s for any reason, we will refund the amount through the same online payment mode within 90 business days.

By registering your phone number with us, you consent to being contacted via phone calls and/or SMS notifications for order, shipment, or delivery-related updates, as well as promotional communications (unless denied).

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